Pinnacle Retail Solutions

Complete website transformation resulting in 340% sales increase

Web Development E-Commerce UX Design
0%

Sales Increase

2.5s

Load Time Reduction

0%

Bounce Rate Decrease

8 Weeks

Project Duration

Client Overview

Pinnacle Retail Solutions is a mid-sized retail company specializing in premium home goods and lifestyle products. With brick-and-mortar stores across the Midwest, they were looking to expand their digital presence and compete more effectively in the e-commerce space.

Their existing website was built over 7 years ago and was struggling to meet modern customer expectations, resulting in high cart abandonment rates and declining online revenue.

The Challenge

  • Outdated Technology Stack

    Legacy platform with poor performance and limited customization options

  • Poor Mobile Experience

    Non-responsive design causing 70% of mobile users to leave immediately

  • Complex Checkout Process

    5-step checkout flow leading to 78% cart abandonment rate

  • Slow Page Load Times

    Average load time of 8+ seconds losing potential customers

Our Solution

1
Modern Technology Migration

We rebuilt the entire platform using modern, scalable technologies. This included implementing a headless commerce architecture that separates the frontend from the backend, allowing for greater flexibility and faster performance.

2
Mobile-First Redesign

Created a fully responsive, mobile-first design with intuitive navigation, touch-friendly elements, and optimized product galleries. The new design prioritizes user experience on all devices.

3
Streamlined Checkout

Redesigned the checkout process from 5 steps to a single-page checkout with guest checkout options, multiple payment gateways, and address auto-completion to minimize friction.

4
Performance Optimization

Implemented CDN distribution, image optimization, lazy loading, and code splitting to achieve sub-2-second load times. This dramatically improved both user experience and SEO rankings.

The Results

  • 340% Increase in Online Sales

    Within the first quarter of launch, online revenue exceeded all projections

  • Cart Abandonment Dropped to 28%

    50% reduction in cart abandonment through streamlined checkout

  • Mobile Conversion Rate Up 280%

    Mobile users now convert at nearly the same rate as desktop

  • Page Load Time Under 2 Seconds

    75% improvement in page speed resulting in better SEO rankings

"NetCode completely transformed our outdated website. Their team delivered a modern, fast, and user-friendly website that increased our online sales by 340% within the first quarter. The communication was exceptional throughout the entire project."

MR

Michael Richardson

CEO, Pinnacle Retail Solutions

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